Welcome
Happy Grooming for Happy Pets
Providing high quality mobile grooming services to keep your pets healthy and happy.
ALL About Smooches for Pooches
Expert Mobile Grooming Spa
Our professional pet grooming services include everything from a bath and haircut to nail trimming and ear cleaning. We use only the highest quality grooming products to ensure your pet looks and feels its best. Best of all, we are completely mobile and come right to your door!
Experienced and Caring Staff
Owner Sara has been grooming and caring for local pets since 2008. She is dedicated to providing the best possible care for your furry friends. She knows that every pet is unique, and she takes the time to get to know your pet's individual needs.
All Mobile Facility
Our mobile pet grooming van is equipped with the latest technology and equipment to ensure your pet's safety and comfort. We maintain a clean, sanitary environment to keep your pet healthy and happy. We proudly service the following cities at this time:
Thousand Oaks, Newbury Park, Moorpark, Westlake Village, Hidden Valley, Agoura Hills, Oak Park
Happy Customers
1/8
Critter Critiques
Contact Us
Schedule An Appointment
We love caring for pets! To request a quote or schedule an appointment, please call or text us at (805) 750-1851! We will respond within 48 hours!
Smooches for Pooches
Hours
Mon | 09:00 am – 04:00 pm | |
Tue | 09:00 am – 04:00 pm | |
Wed | 09:00 am – 04:00 pm | |
Thu | 09:00 am – 04:00 pm | |
Fri | 09:00 am – 04:00 pm | |
Sat | By Appointment | |
Sun | Closed |
Upcoming Special Hours
Wed, Dec 25, 2024
- Closed
Terms of Agreement
**Terms of Agreement**
At Smooches for Pooches Mobile Grooming Spa, pet safety and comfort are our top priorities. Our core values include safety, sanitation, compassion, transparency, and value. We always prioritize what is best for your pet and the groomer.
**Vaccinations**
Smooches for Pooches Mobile Grooming Spa requires all pets to have up-to-date rabies vaccinations before we can groom them. While we follow strict sanitation procedures to keep our vans and equipment clean, we strongly recommend that all pets also receive vaccinations against distemper, hepatitis, parainfluenza adenovirus type 2, parvovirus, corona, leptospirosis, and Bordetella before being groomed.
**Medical/Health Concerns**
All health issues must be discussed before grooming. It’s important to keep us updated on any medication or current/past health issues. No issues are too small to mention. Underlying health issues could affect the pet's mood, mobility, and ability to be groomed. Helping us be informed is the best way to make the grooming process safer for the groomer and pet. We may require owners to bring us a note from a veterinarian stating your pet is safe to groom.
**Matting**
At Smooches for Pooches Mobile Grooming Spa, we believe in “Humanity vs. Vanity,” meaning we will do what is best for the pet. Dogs with severely matted coats require extra attention. We will not cause serious or undue stress to pets by de-matting. If a dog is severely tangled and/or matted, it poses a greater risk of injury, stress, and trauma. Heavy matting can trap moisture and urine near the pet’s skin, allowing mold, fungus, and bacteria to grow and/or reveal skin irritations that existed prior to the grooming process. While all precautions are taken, removing a heavily matted coat can cause nicks, cuts, or abrasions. Aftereffects of mat removal can include itchiness, redness, self-inflicted irritations or abrasions, and – in extreme cases – failure of hair to regrow. In some cases, pets may also exhibit brief behavioral changes.
**Fleas and Ticks**
We highly advise that all dogs receive proper flea and tick prevention as the California environment is conducive to the growth of these pests. It is our collective responsibility to take necessary measures to prevent their spread. If a pet has fleas or ticks, an additional charge of $25 will be applied to cover the expenses incurred for the time, product, and sanitation of the van.
**Behavioral Challenges/Aggression**
Any past/present behavioral issues must be discussed before each groom. We will do our best to make sure the pet is as comfortable and safe as possible, but if this cannot be done, the groom will be stopped. Our groomers have the right to refuse any pet if they are unable to handle it safely. We will communicate if there are any issues and discuss what is best for the pet with you.
**Senior Pets**
Senior pets have a greater chance of injury (including, without limitation, risk of death); these pets will be groomed for cleanliness and comfort in a manner that will not add to their stress. We will modify the grooming process to best fit your pet's needs. We reserve the right to decline or terminate services if the groomer deems it unsafe to groom.
**Accidents or Emergency**
It is important to note that accidents can happen during pet grooming despite taking extreme caution and care. Grooming tools are sharp, and cuts, nicks, and scratches are possible, especially if the pet is moving around or wiggling. In the event of an accident with the pet, the owner will be notified immediately, and we will discuss the next steps. If the owner is not available and the pet is in a life-threatening situation, we will contact the emergency contact or the vet on file. If the groomer gets injured, we will inform the owner to take care of the pet while we seek medical attention.
**Pricing Increase**
Our prices may increase yearly to adjust for product, living, and gas costs. We will notify customers of price changes by email, text, and website posting at least four weeks in advance.
**Appointment**
All appointments will receive a reminder one week and two days prior to the scheduled time. If you book your appointment online, we will send you a confirmation or rejection message. Please keep in mind that your appointment is not confirmed unless you receive a confirmation message from us. If you need any assistance in booking an appointment, please do not hesitate to reach out to us.
**No-Show or Canceled Appointment Policy**
We require a notice of at least 48 hours for any changes or cancellations to an appointment. In case you fail to inform us within this timeframe, you will be subjected to a 50% charge from the groom, which will be added to the next appointment. By notifying us within the given time frame, we will be able to rearrange our schedule accordingly. Please ensure you respond to the reminder we send to confirm your appointment. If we don't receive a confirmation within 24 hours, your appointment will be considered a "No Show."
**Communication and Handling of Pets**
As a mobile grooming company, communication is vital to us. We require our clients to confirm their appointments and stay in touch with us. For every appointment, we provide an estimated time of arrival and the expected time to finish grooming your pet. For safety reasons, we insist that pets should be on a lead while being handed over between the owner and groomer. After the grooming is complete, we will either hand over the pet to the owner or place it in a secure area of the home. If the owner is unresponsive or leaves before we can return the pet, we will add a late fee charge if we are unable to return the pet after 15 minutes. Being late to the next appointment is a hassle for us and our other clients.
**Pricing**
Please be aware that the prices quoted for pet grooming are only estimates. It is important to understand that the final price will depend entirely on your pet's temperament and the condition of its coat after grooming.
**Unsatisfaction with the Groom**
Please let us know within 48 hours if you are unsatisfied with the grooming service. For new clients, we will contact you automatically within 48 hours after the grooming service to ask for feedback. We will schedule an appointment to fix the grooming issue, but if there is no communication from you after a week of the service, we will charge for a full groom. Our core value is transparency, and we always strive to uphold it. We understand that it may take a few attempts to achieve the correct style you have in mind. Therefore, pictures and notes from previous grooming sessions are an excellent source of information for us.
**Social Media**
We enjoy sharing pictures and videos of our clients' pets on our social media. By signing this form, you give us permission to use your pet's likeness on any of our media platforms. However, if you do not want your pet to be posted on social media, please contact us before signing this form.
**Harassment and Right to Refuse Service**
Our company has a strict zero-tolerance policy regarding harassment of our staff. This includes any form of verbal, physical, sexual, or psychological harassment. We prioritize the safety and well-being of our employees and will refuse service to any customer who engages in such behavior or poses a threat to our staff's safety.
**By signing this form, you confirm that you have read, understood, and accepted the policies mentioned above**
Copyright © 2024 Smooches for Pooches - All Rights Reserved.
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